Over the duration of your rental period, sometimes something in the rental property may become faulty and require immediate attention. Some of these issues are classified as urgent repairs and require immediate action while others such as faulty air conditioning or broken dishwasher are classified as general repairs and can be attended to in a timely manner.

Urgent repairs are defined by law and must be attended to immediately as they can make the property unsafe to live in. Here is a list of legally defined urgent repairs:

1. burst water service
2. blocked or broken toilet system
3. serious roof leak
4. gas leak
5. dangerous electrical fault
6. flooding or serious flood damage
7. serious storm or fire damage
8. an essential service or appliance for hot water, water, cooking, heating, or laundering is not working
9. the gas, electricity or water supply is not working
10. a cooling appliance or service provided by the rental provider is not working
11. the property does not meet minimum standards
12. a safety-related device, such as a smoke alarm or pool fence, is not working
13. an appliance, fitting or fixture that is not working and causes a lot of water to be wasted
14. any fault or damage in the property that makes it unsafe or insecure, including pests, mould or dampness caused by or related to the building structure
15. a serious problem with a lift or staircase.

For more information please visit, https://www.consumer.vic.gov.au/housing/renting/repairs-alterations-safety-and-pets/repairs/repairs-in-rental-properties

Here are some important steps to follow when submitting your maintenance request to your property manager. This will help us to understand your situation and organise suitable arrangements to get the repair done safely and quickly. 

1. Firstly, do not panic, our team is here to help.
2. Next, take detailed photos or videos of your request.
3. Lastly, write an email to pm1@maycorp.com.au, about what happened.
4. When writing the email, please provide as much information as possible, please the following information: 

• Your name
• Property address
• Gas or an electrical issue
• Appliance and make/model number
• Has this been repaired before?
• When did this happen?
• How did this happen?
• Your available date to attend during the repair

Email is the best way to contact us, we prefer maintenance requests to be presented in writing before they can be arranged. Should an emergency arise after 10pm, kindly contact one of the contractors below: 

Plumbsmart 0413 162 226

O’Brien Electrical and Plumbing Vermont 0418 395 888

Wynns Locksmiths Melbourne 03 9690 8888

Locks Unlimited Pty Ltd 0411 493 550

For apartment lock change, please contact our property manager for the appointed locksmith by the owners corporation.

Flood/storm, tsunami and earthquake – SES – 132 500